Data handling

Privacy and file retention

How Import Desk uses your submission, stores your files, and handles deletion.

Last updated: October 5, 2026.

Import Desk is an independent import review service operated by the Niche Validation Lab project. This notice covers the files and details you submit through this site.

Information collected

We collect your email, Sage version, target module, import type, error context, and files you choose to upload. Website measurement records the landing page, UTM source/campaign/search term, referrer origin, approximate country supplied by Cloudflare, and action events. A daily rotating hash of your IP address is used for basic abuse limits; the app does not store your raw IP address.

Use of your submission

Uploaded files and case details are used to investigate your import issue and communicate about your review. The person handling your case can download your files. We do not connect to your Sage system, ask for credentials, publish your uploads, sell them, or use them for model training. This version does not automatically send your files to an AI provider. We do not send marketing emails.

Storage and access

The service uses Cloudflare hosting and storage. Uploaded files are stored privately, separately from case details. HTTPS protects uploads in transit. Files are accessible only to the authenticated reviewer; the private case link provides access to your report, file names, and deletion controls. Treat that link like a password. Do not include passwords, banking information, payment card data, or unnecessary personal information in an upload.

Deletion

Files become inaccessible 72 hours after submission and are automatically removed by an hourly cleanup job. Your case, email, error context, and report are deleted after 30 days. Use the private case link to delete files or the entire case immediately. Deletion affects the active service; Cloudflare may retain service logs or recovery copies according to its own policies. We do not log uploaded contents, email addresses, or private access tokens in application logs.

Measurement data

With your permission, the public submission page loads Google Ads measurement. Google receives visit and successful submission events, advertising click identifiers, and browser/network information such as your IP address. Advertising cookies may be stored for up to 90 days. We do not include your email, files, case details, or private report link in these events. Enhanced conversions and advertising personalization are disabled. Google tags are not installed on private case or admin pages. See how Google uses data from partner sites.

Choose “No thanks” to use the review service without loading Google measurement. You can change your choice using “Ad measurement preferences” in the submission page footer. Your preference is saved in this browser for 90 days. Withdrawing permission stops future conversion events and removes accessible first-party advertising cookies; it does not erase data already received by Google. Our own basic website measurement, described above, continues without advertising cookies.

Campaign and referrer details and the daily IP hash are removed from visitor records after 90 days. Anonymous event totals and keyword experiment measurements may be kept to assess demand. Case deletion removes the connection to that case; it does not subtract prior anonymous conversion events.

Contact and control

After submitting, keep your private case link to view your review or remove your information. For questions about your case or data, email leapboundgames@gmail.com. If you cannot safely share the files needed to reproduce an issue, do not submit them.

Independent service

Import Desk is not affiliated with, endorsed by, or operated by Sage. A diagnosis is a recommendation based on the files supplied, not a guarantee. Always test configuration and data changes in a backup or test company before running a production import.