Import Desk

Independent import review

Sage 100 Visual Integrator import troubleshooting

Submit your source file, VI job export, and error details for a manual review of the failed import.

Review covers field mapping, key values, required defaults, and data formats.

Submit an import for review

Free initial review. No access to your Sage system required.

Sample review noteIllustrative only

AP invoice import

Reported error: “Invalid vendor number”

Area to investigate
Vendor and division values
Evidence to check
Compare APDivisionNo and VendorNo in the source file with the VI job mapping.
Next action
Confirm that the intended vendor and division match the setup in the target company.

This is a sample, not a finding from your files. A review may require additional company or job configuration details.

Review methodManual file and job reviewFile retention72 hours, or delete soonerReport accessPrivate case linkData handling details

Import details

* Required

10 MB per file · 15 MB total

Add supporting files Optional

After submission, save your private case link to check the review status.

Review process

What happens after submission

Your files are reviewed manually. We may email you for missing information.

  1. Submit the source and error

    A CSV or XLSX is required. A VI job export, error log, or screenshot helps establish how the import is configured.

  2. Review the source and job

    The reviewer checks the supplied data and configuration for likely causes, noting what can and cannot be established from the files.

  3. Read the findings

    Your report includes the likely cause, affected records where identifiable, and recommended checks or changes. Test changes in a test company before a production import.

Review scope and common questions

Will this change anything in my Sage system?

No. We review the files you share. We don’t connect to Sage, change your VI job, or run an import. Test any recommended changes in a backup or test company before using production data.

Which imports can I submit?

AP invoices, sales orders, purchase orders, vendors, customers, and general journals. You can also choose “Other.” We review each case individually and may need more information.

What if I can’t share my business data?

Send an anonymized sample that preserves the column names, formats, and failing values. If you cannot safely share a useful sample, contact your Sage partner instead.

Is this a Sage service?

Import Desk is an independent review service. It is not affiliated with or endorsed by Sage. Sage and Sage 100 are trademarks of their respective owners.

Will I be charged?

The initial review is free. Any additional paid work would require a separate quote and your agreement before it begins.